Overcoming the Awkwardness of Self-Promotion

Overcoming the Awkwardness of Self-Promotion

Amanda Wilson, caught feeling awkward. Photo: Belle White. We are all professional promoters when it comes to the things we love, whether it’s a favourite restaurant, cleaning product, or vacation spot. We shine our social media spotlight onto it, so everyone knows...
How to Gracefully Respond to Bad Reviews

How to Gracefully Respond to Bad Reviews

Mistakes happen – it’s part of what makes us human. And part of being a business owner is understanding that no matter how on top of your game you are, someday you will encounter an unsatisfied customer who will leave a negative review. The good news is a little...